Terms
of Use

1. Who we are and how you accept these terms

• showcloser.app belongs to Alive Music SpA, Chilean tax ID (RUT) 76.948.519-8, with its address at Irarrázaval 471 E, Ñuñoa, Santiago, Chile ("ShowCloser" or "we").
• By creating your account you accept these terms and the Privacy Policy. If we publish a new version, when you sign in we ask you to accept it once; without accepting it you cannot keep using the application. We store which version you accepted, when and in which language.

2. The service

ShowCloser connects four types of account, all with the same place on the platform: artists, agencies, venues and promoters. Whoever is looking publishes an offer (date, city, styles, format and budget), those who fit it apply, and the parties negotiate in the chat of each deal and close it with a contract signed by both. ShowCloser neither charges nor pays the fee: payment is made directly between the parties.

Ambassador campaigns and complimentary tickets. An event organiser can open a campaign and invite ambassadors to bring in an audience with their own link, in exchange for what each proposal offers (a commission, a fixed payment, complimentary tickets or a combination).

• The ambassador takes part on their own account and independently: they are neither an employee nor a representative of ShowCloser or of the organiser.
• The commission or the fixed payment is paid by the campaign organiser. ShowCloser only records what the parties enter and does not guarantee any payment.
• When you ask to join you accept the Campaign conditions, which govern the relationship with the organiser, including its breach rule.
• Complimentary tickets are handed over by the organiser. If you write down a guest's name, you declare that you have their permission.

Sponsorships. An event organiser can open a sponsorship programme, and a brand can propose to sponsor it.

• ShowCloser records what you agree. It does not charge or mediate: payment, invoices and fulfilment are directly between the brand and the organiser. ShowCloser is not a party to the agreement and does not answer for its fulfilment or its results.
• To confirm an agreement, each party writes its legal name, its tax ID (NIF, RUT or RFC) and its legal representative, the value of what was agreed (also when paid in kind) and the cancellation, postponement, refund and force majeure terms. ShowCloser records this data and does not check it.
• Each party issues and declares its own documents and pays its own taxes, also when paid in kind. Ask your adviser.
• Sponsorships of tobacco, vapes, cannabis and gambling or betting are not accepted. Alcohol is only accepted at events for people over 18: the brand's declaration keeps a record and does not replace the alcohol advertising rules of each country, which each party complies with (for example, the COFEPRIS permit in Mexico, which the brand declares and ShowCloser does not check).
• We do not share with the brand personal data of the people who attend the event.

3. Your account

By creating your account you declare that:

• you are 18 or older, wherever you live;
• your data is true and yours, including the document you use to verify your identity;
• you use a single personal account: you cannot have several, or open another one if we close yours following a suspension (point 10);
• if you add data of another person (for example, someone in your lineup or someone you invite to your page), you have their authorisation to do so and you tell them that this data will be on ShowCloser.

Identity verification. To publish an offer, quote, accept or sign you need a verified identity. An artist can apply without being verified, with a limit on open applications, and has to get verified to quote, accept or sign. How it is done and what we store is explained in point 3.3 of the Privacy Policy. Verifying an account does not guarantee anyone's real identity beyond what was checked on their document, nor their solvency, nor the quality of their work: each party decides who it deals with.

Service emails. We write to you about your account activity (messages, proposals, signatures, reminders and notices about your deals). Notices about your deals and those with a deadline are part of the service and cannot be turned off. The daily summary of pending items can: you unsubscribe in Profile or with the link at the bottom of the email. We do not send you advertising; if one day we do, it will only be with a separate box and one-click unsubscribe.

4. The contract between the parties

This is the most important section: it says what happens when two parties close a deal.

4.1 Who the parties are

The contract is concluded only between the parties to the deal. ShowCloser is not a party, a guarantor or a surety, and it does not hold funds. It is not responsible for payment of the fee, for the show taking place, for the quality of the performance or for the condition of the venue. Each party is responsible for the permits, licences and taxes that apply to it for its show.

4.2 The standard clauses

ShowCloser offers a template with standard clauses (cancellation, force majeure, delays and soundcheck, each party's representations, confidentiality of the amount between the parties, change of members and use of image, among others) that applies by default. It can be edited before signing on the negotiable points, it applies in the version in force at signing (later changes do not affect contracts already signed) and it is not legal advice: if the deal matters to you, consult a professional before signing. The offer is published in quick format (only the essentials are negotiated) or full format (each point is reviewed); in both the contract is equally valid and both parties see everything before signing.

4.3 Negotiation, signature and changes

• The terms are agreed through proposals in the chat: one party proposes and the other accepts, rejects or counter-proposes. Nobody accepts their own proposal.
• The signature is dual, on the platform, and records which account signed, with date and time. The contract is closed when both parties sign. If the terms change after one signature, that signature becomes void and the contract has to be signed again.
• It is a simple electronic signature, within the meaning of the Chilean law on electronic documents and signature (Law 19.799), with verified identity, date, time and content of the document. ShowCloser does not offer an advanced electronic signature; if you need one, you can download the contract and sign it by the means you prefer.
• A signed contract only changes with an annex that both parties accept. Every change is recorded in the contract's History with its date, its author and the previous value, and that History is part of the document.
• Exception: a small change of schedule. Whoever produces the event (the venue or promoter party) can propose another schedule for an artist already hired. The change is small if the start and, if there is one, the end move by up to 90 minutes each, without adding or removing the end time, and the new schedule stays within the event's hours. It is always measured against the schedule signed or expressly accepted, so several small changes cannot be chained.
  • The artist has 3 days from the proposal to answer. We notify her by email with the deadline, and remind her once, from 24 hours after the proposal.
  • She can say "Does not work" until the deadline. If she does not answer, the change is accepted automatically: it is applied in the next daily review or when either party opens the deal, we notify both parties by email and the History says "accepted for lack of an answer".
  • If, when it is applied, the new schedule is no longer possible (for example, because the calendar filled up or the contract is no longer signed), the change lapses and the contract keeps the previous schedule.
• A large change of schedule needs the artist's express answer: it is never accepted through silence and it does not lapse. The artist can answer even after the deadline, and we remind her once a day, up to seven times. If she does not answer or says "Does not work", whoever produces can keep the signed schedule or release the contract to find another artist. If the artist said "Does not work", releasing the contract does not count as a cancellation by her.
• What is kept of the contract. The record of the signed contract (the parties as they signed, the terms, the dates, who signed and the History) is kept 6 years from signing, even if one of the parties deletes their account.

4.4 The law of the contract between the parties

The contract between the parties is governed by the law they agree on. If they do not agree on another one, it is governed by the law of the country where the show takes place, which is the country shown in the contract. This is separate from the law that governs your relationship with ShowCloser, which is Chilean law (point 14).

5. Reputation

After each show, the parties confirm that it took place and can rate each other. Ratings are opinions, not verifications by ShowCloser, and they are only displayed: they do not automatically decide who can hire. The public page of each artist, agency, venue or promoter also shows how many confirmed no-shows it has (point 6). You can ask for an inaccurate rating to be corrected or object to it from Profile › Privacy. Manipulating reputation with simulated deals, fake accounts or agreed ratings is forbidden.

6. Breach reports and disagreements

6.1 The no-show report

• Who and when. Either party to a scheduled show, with permission to act for its page, can report that the other did not show up or did not comply, from the day of the show and until 7 days later.
• What is sent. A written statement (up to 4,000 characters) and, if you wish, up to 5 files (JPG, PNG or PDF, up to 5 MB each). Evidence that shows what happened is useful: for example, photos of the venue with their date and time, receipts, screenshots of messages or emails, or the venue's entry record. A file once uploaded cannot be replaced.
• The other party answers. We notify it by email and it can present its version once, with its statement and up to 5 files, within 7 days of the report.
• Who sees it. The statements and evidence are seen only by the two parties to the show and the ShowCloser team.
• ShowCloser reviews. A person on the team reviews the case; they can ask one or both parties for a clarification, and the parties have 3 days to answer. Then they decide: they dismiss it, confirm it or leave it undecided if the evidence is not enough, and notify both parties by email. This review is not arbitration and does not prevent going to court.
• Consequences. A confirmed no-show, or one that the reported party does not answer within 7 days, counts in the public reputation of its page. If the case is dismissed, the show is recorded as having taken place and the parties can rate each other. A report does not suspend the account on its own.
• Asking for another review. If you disagree with the decision, you can ask us to review it by writing to hola@showcloser.app within 14 days of our notice, with your reasons. A person on the team reviews it and can reopen the case only once; it cannot be reopened if the show already has ratings.

6.2 How a disagreement is resolved

1. First, the parties try to reach an agreement through the deal's chat.
2. If there is no agreement and it is a no-show, either of them can use the report in point 6.1.
3. The parties can go to mediation, if both want to.
4. They can always go to the courts that apply under the law of the contract.

ShowCloser does not guarantee the outcome of any of these steps and is not liable for what one party owes the other.

7. Content and intellectual property

• The site's contents (texts, design, trademarks and code) belong to ShowCloser or its licensors.
• What you upload (stage name, bio, photos and links) remains yours. By publishing it you guarantee that you have the rights to do so and you give us a non-exclusive, limited licence to display it within the service.
• We may remove content that infringes the rights of others, the law or these terms, and we will tell you why.
• If you delete your account, the ratings you gave or received for a show are kept anonymised, without your name, so as not to alter the other party's reputation.

8. Acceptable use

You may not use ShowCloser to:

• add another person's data without their authorisation;
• send unsolicited messages;
• extract data automatically;
• try to breach the site's security;
• publish illegal or offensive content, or content that infringes the rights of others;
• impersonate another person, artist, venue or agency, or claim a representation that does not exist.

Reporting illegal content. If you see content on ShowCloser that is illegal or infringes your rights, write to us at hola@showcloser.app with the link and the reason. A person on the team reviews it.

Conditions for removing content. The address hola@showcloser.app is the designated contact for notices of illegal content or content that infringes rights, including copyright notices. In a sponsorship agreement you can also use «Report content».

• The notice must state the reason, the link or exact location of the content (a photo, a text or a message, with its date), your name and your email, and declare that what you say is true and that you act in good faith.
• We keep the date of the notice and the decision. A person on the team reviews it and, if the content breaks the law or these terms, removes it promptly.
• We explain the reason for the decision to whoever sent the notice and to the affected party, who can ask us to review it by writing to the same address.
• Removing content does not delete the evidence: it is kept, without being shown, for whatever the law requires.

9. Commissions

During the beta we do not charge a commission. If we start charging, we will announce it 30 days in advance and it will only apply to contracts signed after the notice. Any future charge will be treated as a change to these terms, with the prior notice of point 13.

10. Suspension and closure

• Your closure. You can delete your account whenever you want from Profile › Privacy › Delete my account, without penalty. What is deleted and what is kept is explained in point 6 of the Privacy Policy. If you are the only person who administers a page with more people, you first have to name another administrator from My pages. If a page is left without an administrator, a member of its team can ask to administer it from Profile › Privacy › Make a request › Claim a page; a person on the ShowCloser team reviews it.
• When we can suspend or close an account. If it breaches these terms, impersonates someone, provides false data, manipulates reputation, uses the platform for fraud or puts the safety of other people at risk.
• With notice and with the reasons. We tell you by email what happened and why, and you can answer and ask us to review it within 14 days, by writing to hola@showcloser.app. A person on the team reviews your answer. If there is an urgent risk (fraud, the safety of other people or an order from an authority), we may suspend first and notify you afterwards, with the reasons.
• What happens to your contracts and your reputation. The contracts you already signed remain in force between the parties, and their record is kept. Ratings already published are kept. While the account is suspended you cannot sign in to it.
• An account closed following a suspension cannot be reopened or replaced with another one.

11. The beta

ShowCloser is in beta. Its features may change or be withdrawn, and we offer it with no guarantee of continuity. During the beta the platform charges you nothing.

12. Liability

• ShowCloser does not guarantee that the site works without interruption or the accuracy of what accounts publish. It is not liable for indirect damages or for breach of a contract between the parties.
• If ShowCloser were ever liable to you, its total liability has a maximum: what you have paid us in the last 12 months or 100 United States dollars, whichever is greater.
• That limit does not apply if we act with intent (fraud), nor to what the law does not allow to be limited or excluded, in particular towards consumers.
• You answer to ShowCloser, reasonably, for the damages and claims of other people caused by your content or by your breach of these terms.

13. Changes to these terms

If we change something important, we notify you 30 days in advance by email and on the platform, and when you sign in we ask you to accept the new version once. If you disagree, you can close your account without penalty before it applies. Contracts already signed are governed by the version in force when they were signed.

14. Governing law and courts

• Your relationship with ShowCloser is governed by Chilean law.
• If you use ShowCloser as a professional (for example, as an artist, agency, venue or promoter working in this field), any dispute with ShowCloser goes to the courts of Santiago, Chile.
• If you are a consumer, you keep the mandatory protection rules of the law of the country where you live, and you can go to the courts of your place of residence.
• There is no mandatory arbitration.

15. Contact

hola@showcloser.app. We answer questions about these terms within 15 business days at most.

Company details.

• Company name: Alive Music SpA
• RUT (Chilean tax ID): 76.948.519-8
• Address: Irarrázaval 471 E, Ñuñoa, Santiago
• Email: ignacio@alivemusiclabel.com
• Content and copyright notices: hola@showcloser.app